Thank you for choosing Velantoa. We strive to offer thoughtfully selected home and lifestyle products while ensuring a reliable and enjoyable shopping experience. If something goes wrong with your order, our customer service team is available to assist you in finding a suitable resolution.

For questions about returns, refunds, or product-related concerns, please reach out to support@velantoa.com egarding a purchase, please provide your Order Number and the email address associated with your order to help us respond more efficiently.

1. General Return Guidelines

We do not normally accommodate returns or exchanges due to a change of mind, incorrect product selection, personal preferences, or items that are no longer wanted.

However, we may consider exceptions under the following circumstances:

• Your product is damaged during shipping.
• The item contains a confirmed manufacturing defect.
• An incorrect product was delivered as a result of a fulfillment mistake.

2. Damaged, Faulty, or Incorrect Products

We make reasonable efforts to ensure products are properly checked and prepared before dispatch. If your order arrives with visible damage, a product defect, or an item that does not match your purchase, please inform our support team promptly.

We request that customers report such issues within 7 days of the confirmed delivery date. This reporting period does not limit any rights provided by applicable law.

Please contact support@velantoa.com and include:

• Order Number
• Email Address Used at Checkout
• A Clear Explanation of the Problem
• Photos or Videos Showing the Damage, Defect, or Incorrect Product

After receiving your request, our team will examine the details and advise you of the available options.

Depending on the nature of the issue, possible resolutions may include:

• Sending a replacement item
• Issuing a partial refund
• Providing a full refund

All requests are assessed on an individual basis, subject to applicable consumer rights.

3. Refund Processing Time

When a refund is approved, the eligible amount will generally be credited back to the original payment method used for the purchase.

Refunds typically take around 7–12 business days to appear after they have been issued.

The exact time required may vary according to your financial institution, card provider, or selected payment service. Any legally required refund deadlines will continue to apply.

4. Product Replacement Policy

Velantoa generally does not offer exchanges for alternative colors, dimensions, styles, or product options simply because of customer preference.

Replacement requests are considered when an item is confirmed to have arrived damaged, contains a manufacturing defect, or was supplied incorrectly.

The availability of a replacement may depend on existing stock levels. If the same item is unavailable, our team will discuss an appropriate alternative resolution.

5. Return Approval and Instructions

Please do not send any products back before contacting our customer support team and receiving return instructions.

If returning an item is necessary, we will explain the relevant steps and provide the appropriate return details after reviewing your request.

Unapproved return shipments may be rejected or may not qualify for reimbursement, except where applicable law provides otherwise.

6. Contact Our Support Team

If you require clarification about our Return Policy or need help with a recent purchase, please get in touch with us using the contact details below.

At Velantoa, we aim to address eligible product concerns fairly and provide dependable assistance throughout your shopping experience.

Brand Name: Velantoa

Company Name: Joneswica INC

Support Email: support@velantoa.com

Customer Service Phone: +1 262-248-0230

Business Address: 1025 Ogden St 
Denver CO 80218 
US