Last Updated: October 11, 2026

Thank you for choosing Velantoa. We aim to provide a convenient and dependable delivery experience for every order. Whether you're shopping for everyday home essentials or products for outdoor entertaining and social gatherings, this Shipping Policy outlines important information about order preparation, shipping arrangements, delivery estimates, and related services.

1. Order Processing

Once your order has been confirmed and payment has been completed, our fulfillment team will begin preparing your items for dispatch.

Orders are typically processed within 1–3 business days. During this period, we check product availability, prepare the necessary packaging, and arrange shipment through our logistics partners.

Please be aware that purchases submitted during weekends or recognized public holidays will normally be processed beginning on the next working day.

2. Shipping Charges & Estimated Delivery

Velantoa provides shipping services to customers in a variety of countries and regions through our international delivery network.

• Standard Shipping Cost: USD $5.99 per order
• Estimated Shipping Time: 10–20 business days following dispatch

These delivery timeframes are approximate and may differ depending on your location, customs procedures, and the performance of local delivery services.

The final applicable shipping charge will be displayed during checkout.

3. Possible Shipping Delays

We cooperate with our fulfillment and shipping partners to arrange timely deliveries. However, certain situations may affect normal transportation schedules.

Potential causes of delays include:

• Customs clearance procedures
• Unfavorable weather conditions
• National or regional holidays
• Courier or transportation interruptions
• Increased parcel volumes during busy periods

We appreciate your understanding when unexpected shipping circumstances arise.

4. Shipment Tracking

After your package has been dispatched, a shipment confirmation email will be sent to the email address associated with your purchase.

This message will include a tracking number that allows you to follow the delivery status of your package.

You may check shipment progress using an international tracking service such as 17TRACK or the relevant carrier's website.

Tracking records may require approximately 48–72 hours to become available after your parcel has been transferred to the shipping provider.

5. Orders Shipped in Separate Packages

Some orders containing multiple products may be divided into separate parcels depending on warehouse availability and fulfillment arrangements.

If your purchase is shipped in more than one package, each shipment will have its own tracking information.

Please note that separately dispatched items may reach you on different delivery dates.

6. Order Modifications & Cancellations

If you would like to request a change to your delivery address, contact details, or purchased items, please notify our customer service team within 12 hours of placing your order.

Send your request to support@velantoa.com and include:

• Order Number
• Email Address Associated with the Order
• Description of the Requested Modification

We will make reasonable efforts to accommodate eligible changes. However, requests may not be completed if your order has already entered the fulfillment or shipping process.

Cancellation requests are subject to our applicable order and return policies, as well as any rights provided by law.

7. Unsuccessful Delivery Attempts

If the courier cannot complete delivery because the recipient is unavailable, the package may be held at a nearby collection location or scheduled for another delivery attempt.

Depending on the shipping provider's procedures, you may need to contact the carrier to arrange collection or redelivery.

Customers should ensure that their shipping information is complete and accurate.

Velantoa may not be responsible for additional delivery costs or returned shipments caused by incorrect address information or failure to collect a package within the carrier's designated holding period, except where required by applicable law.

8. Tracking Delays and Shipment Inquiries

International shipments occasionally experience periods without new tracking updates while traveling between distribution centers or undergoing customs procedures.

A temporary lack of tracking activity does not always mean that a shipment has been misplaced.

If your tracking status remains unchanged for more than 7 days, please email our customer support team. We will review the available shipping information and contact the relevant logistics provider when necessary.

9. Lost or Undelivered Parcels

If a shipping carrier officially determines that your package has been lost during transportation, Velantoa will evaluate the situation and provide an appropriate resolution.

Depending on the circumstances, this may involve:

• Sending a replacement shipment
• Issuing a refund where applicable

If tracking records show that a package was delivered to the address entered at checkout but the parcel cannot be located, please first check with household members, neighbors, building reception, or the delivery company.

Our support team can assist with reviewing the delivery information. Responsibility for missing or stolen packages will be determined according to the circumstances and applicable consumer protection laws.

10. International Shipping Availability

Velantoa serves customers across multiple international markets.

Depending on inventory locations and transportation arrangements, products may be dispatched from different fulfillment facilities or logistics partners.

Shipping availability may be affected by carrier coverage, regional regulations, or import restrictions.

If we are unable to complete delivery to your destination, we will contact you and arrange an appropriate refund for the affected order.

11. Customer Shipping Responsibilities

When ordering from Velantoa, please keep the following shipping conditions in mind:

• Delivery estimates are approximate and may change due to circumstances beyond our control.
• Customers should provide accurate and complete delivery information when placing an order.
• Import taxes, customs duties, and other destination-specific charges may be payable by the customer unless otherwise indicated during checkout or required by applicable law.
• Shipment responsibilities and risk of loss are determined by the applicable delivery terms and consumer protection laws, including any rules governing delivery to the customer.

Contact Us

If you need assistance with a shipment, have questions about your delivery status, or would like additional information about our Shipping Policy, please contact our customer support team.

For faster assistance, include your Order Number and the email address used during checkout.

Brand Name: Velantoa

Company Name: Joneswica INC

Support Email: support@velantoa.com

Customer Service Phone: +1 262-248-0230

Business Address: 1025 Ogden St 
Denver CO 80218 
US